Shipping Policy

Last Updated: 06-Jun-2026

This Shipping Policy is issued by YARI Robotics Private Limited (“we,” “us,” or “our”). By placing an order on our website, you agree to the terms outlined in this policy.

We aim to ship orders safely and reliably through our logistics partners. Shipping availability, timelines, and charges depend on your delivery location, carrier serviceability, product availability, and applicable regulations.

1. Shipping Partners And Serviceability

All products are manufactured and shipped from India.

  • Domestic shipping within India: We currently ship through Blue Dart. We can ship to Indian pincodes that are serviceable by Blue Dart.
  • International shipping: We currently ship through FedEx. We can ship internationally to destinations that are serviceable by FedEx and permitted under applicable export, import, and trade regulations.
  • We may add more shipping partners as we scale.

2. Shipping Charges And Payment

  • Shipping charges are shown at checkout based on your delivery address, selected shipping method, and carrier availability.
  • We do not offer Cash on Delivery (COD). Orders must be prepaid through the available payment methods on our website.
  • Orders shipping within India must be placed and paid in INR. Orders shipping outside India must be placed and paid in USD. Please refer to our Terms of Service for the full pricing and currency terms.
  • Shipping charges are non-refundable unless required by applicable law or specifically agreed by YARI Robotics in writing.

3. Order Processing And Dispatch

  • For in-stock items, we aim to dispatch orders within 2-3 business days from order placement.
  • Pre-order, backorder, made-to-order, or temporarily unavailable items may require longer processing timelines. Estimated timelines, where available, will be communicated on the product page, during checkout, or by email.
  • Order processing and dispatch are suspended on Sundays, public holidays, and during geographical, political, logistics, safety, or serviceability disturbances that affect order fulfilment or carrier movement.
  • If there is a significant delay in processing or dispatching your order, we will try to notify you using the email address or phone number provided during checkout.

4. Delivery Timelines

  • Estimated delivery dates shown at checkout are estimates only.
  • Delivery timelines are estimated and not guaranteed, and may vary based on the destination, carrier serviceability, customs clearance, and external factors.
  • While every effort is made to ensure timely delivery, no refunds, credits, or compensation will be provided for delays.
  • Delivery timelines may be affected by circumstances beyond operational control, including but not limited to weather conditions, regional or national holidays, regulatory requirements, logistical constraints, carrier delays, customs processes, or recipient unavailability.
  • Once an order is handed over to the carrier, delivery delays caused by carrier operations, customs, weather, local restrictions, or other external events are outside our direct control.

5. International Orders, Customs Duty, Import Tax And VAT

  • International shipments are generally shipped under Delivered-at-Place (DAP) Incoterms unless otherwise stated.
  • The customer is responsible for customs duties, import taxes, VAT, clearance fees, brokerage charges, or other destination-country charges that may apply.
  • The customer is responsible for understanding and complying with their country’s import rules and for obtaining any required permits, paperwork, or approvals.
  • If an international shipment is delayed, rejected, returned, or destroyed due to customs issues, prohibited imports, unpaid duties/taxes, refusal to clear the shipment, or missing customer documents, related costs may be deducted from any eligible refund.

6. Customer Address And Contact Responsibility

  • The customer is responsible for providing the correct shipping address, pincode/postal code, email address, and phone number at checkout.
  • Orders are shipped to the address provided at checkout. Incorrect, incomplete, outdated, or unreachable contact details may cause delays, failed delivery, or return of shipment.
  • Address changes can only be considered before dispatch. Once an order has been shipped, address changes may not be possible or may depend on carrier rules and additional charges.
  • YARI Robotics is not responsible for delays, losses, or failed deliveries caused by incorrect delivery details or unreachable customer contact information.

7. Tracking

After your order is shipped, you will receive tracking details by email or through the order communication channel available at the time of dispatch.

8. Lost, Damaged, Or Tampered Shipments

  • If your shipment appears damaged, tampered with, opened, resealed, or incomplete at the time of delivery, please do not discard the packaging.
  • Please report damaged, missing, or tampered shipments to us as soon as possible after delivery, with clear photos or videos of the outer packaging, shipping label, inner packaging, and product condition.
  • For lost shipments or shipments marked delivered but not received, we will coordinate with the shipping carrier and may request additional information from you to support the investigation.
  • Refunds, replacements, or other resolutions for lost, damaged, or tampered shipments will be handled after carrier investigation and verification of the claim.
  • Claims may be rejected or delayed if the shipment packaging is discarded, evidence is unavailable, or the issue is reported after an unreasonable delay.

9. Failed Delivery, Return To Origin And Refunds

  • If an order is returned to us due to buyer unavailability, refusal to accept delivery, incorrect address, incorrect contact information, failed delivery attempts, unpaid import charges, or failure to complete required customs formalities, the product value alone will be refunded after we receive and inspect the returned product.
  • Shipping charges are non-refundable in such cases.
  • Any carrier return charges, customs charges, duties, taxes, or handling charges incurred due to failed delivery or return may be deducted from the refundable amount where applicable.
  • If the returned product is damaged, missing parts, or not in resaleable condition due to customer-side delivery issues, refund eligibility may be reduced or denied after inspection.

Contact Information

If you have questions about this policy or need support, please contact:

YARI Robotics Private Limited
Email: info@stage.yarirobotics.com
Website: https://stage.yarirobotics.com/
Address: 13/15, Sakthi Murugan Nagar, Edayarpalayam,
Coimbatore 641025, TN, India